Outlook (Protected View) has stopped working

When I try to open a Microsoft Office email attachment from within Microsoft Outlook 2016 on Windows 10 on my Microsoft Surfacebook.

I receive the following error dialog:

(Protected View) has stopped working

followed shortly after by this:

this file is corupt-crop

and the file fails to open.

This appears to be related to a bug introduced recently, I haven’t been able to identify exactly when.

The solution for now is to Disable hardware graphics acceleration in Outlook 2016

  • Go to Outlook
  • Click the File tab, then Options and then Advanced
  • Scroll down to “Display” and check the “Disable hardware graphics acceleration” option

Outlook 2016 Option Dissable Hardware Graphics AccelerationNot a great fix I know, but it lets you carry on working without disabling the protected view setting.




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